Gathering and Use of Information
The James J. Hill Library does not collect personally identifiable information from our patrons other than what is supplied to us on a voluntary basis (such as name, credit card information, address, email address, telephone number, and/or other identifying information) when you email us, respond to surveys, become a member, become a donor, and/or correspond with a Hill Library Business Information Specialist.

Email Addresses and Email Mailing Lists
The James J. Hill Reference Library maintains a database with email addresses of members, donors or other patrons who have emailed us or voluntarily provided us their email address. We may use these addresses to send our patrons information about the James J. Hill Reference Library, its programs, services, membership, and/or fundraising activities. The email mailing lists are for the sole use of the James J. Hill Reference Library. We do not sell, exchange or lend out our email lists to outside companies, organizations, or individuals without your prior permission. You can have your email address removed from the James J. Hill Reference Library email list at any time by sending an email to info@jjhill.org or by following the "Removal Instructions" at the bottom of any email you receive from the Library.

Credit Card Security
For transactions occurring through the Hill Web site, know that we contract with goEmerchant.com to ensure credit card security. goEmerchant.com uses the safest and most secure technology to protect your information including state-of-the-art data protection meaning all of your personal information including credit card, name, address, and application data is encrypted and protected as it travels over the Internet. For more information on credit card security, please visit the goEmerchant.com Web site at http://www.goemerchant.com or email us at info@jjhill.org.

Sharing of Information
For general site visitors, we do not sell, lease, or reveal your personal information, except in aggregate (anonymous) form or except when required by law. All identifiers are stripped out first, so no information about you ever leaves our premises. For example, in order to protect our property rights or in the event of an exigent circumstance. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

James J. Hill Members who use the HillSearch Member portion of the Web site have provided the Hill Library with identifiable information during Membership signup. HillSearch Membership online usage has specific restrictions outlined in the Membership Agreement and, based solely on the determination of the Hill Library, identifiable information may be shared with third parties if it is determined you are violating any portion of the Membership Agreement.

For HillSearch Members and/or anyone who participates in using "Live Chat/Talk," know that outside companies/software developers may monitor chat sessions and thus any identifiable information you share during a "Live Chat" session is beyond the control of the James J. Hill Reference Library. In order for JJ Hill to adequately assist Live Chat users, JJ Hill collects member id, username, email address and phone number.

Confidentiality
Whether you're visiting the James J. Hill Reference Library in person or communicating with a Hill Business Information Specialist via the phone or via email, know that your correspondence is completely confidential. We may share all or parts of any research question with another Business Information Specialist to help answer your questions, but your information and the nature of your question will not be shared with any outside parties or other patrons. We recognize that many patrons use the Hill Library for starting a new business or expanding their existing business and we know that the information you're gathering is highly proprietary. Please note, however, that the Hill Library's online "Live Chat/Talk" is software that is run by an outside organization. Although unlikely, it is possible for the third-party software vendor to monitor Live Chat sessions and therefore, the confidentiality of those questions asked during Live Chat sessions is beyond the control of the Hill Library. If you are concerned that the nature of your question and conversation remain confidential, we recommend communicating with a Hill Business Information Specialist in person or by phone or email. For more information on our confidentiality policy, please contact us at info@jjhill.org or by calling 651-265-5500.

Access & Accuracy
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we will provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by emailing us at info@jjhill.org. Or, you may contact us by telephone or postal mail at the contact information listed below. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before making changes to your data.

Tell A Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically end your friend a one-time email inviting him or her to visit the site. James J. Hill Reference Library does not store this information for the sole purpose of sending this one-time email. Your friend may contact us at info@jjhill.org to request that we remove this information from our database.

Cookies and Browsers
A "cookie" on the Web is a unique number assigned by a Web site to a user's visit to that site. In general, cookies are used to allow access to certain content based on a user login and password, to customize a user's experience, count how many people visit a site, and track which pages on a site receive visits. Aside from cookies assigned during the login to special content areas, the information a cookie collects is totally anonymous.

When visiting any Web site, your browser sends information to the site's hosting server identifying the browser you're using, your Internet Service Provider (ISP), the page you last visited, and the page you're currently visiting. Your browser does not, however, send any personally identifying information to Web sites unless you explicitly provide that information via a form. Thus, the James J. Hill Reference Library cannot extract any personally identifying information about you from what we receive via your browser.

The James J. Hill Reference Library uses cookies to help us determine how visitors use our site so we can improve your online experience. The cookie is "set" during the login process to HillSearch Membership and the only identifying information we collect is based on the information provided during Membership signup. For those patrons who sign up for HillSearch Membership, please visit the HillSearch Membership Agreement to learn about Membership usage restrictions and know that we determine usage based on the information collected in cookies and via site traffic monitoring.

Other cookies we may use do not contain any personally identifying information. The information gathered in cookies is used only by us in order to obtain better statistics on traffic throughout our site and how specific content and services are being used. Cookies we do use during your online visit may be saved to your computer's hard disk.

TRUSTe Certification
James J. Hill Reference Library is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users trust and confidence in the Internet by promoting the use of fair information practices. Because this web site www.jjhill.org wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact info@jjhill.org. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe.
TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Acceptance of the James J. Hill Reference Library Privacy Policy
By using this site, you signify your acceptance of the James J. Hill Reference Library Privacy Policy. If you do not accept the terms of our policy, please do not use this site, and if you like, let us know what you think by emailing us at info@jjhill.org. We reserve the right to change, modify, add, or remove portions of this policy at any time. However, if we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will prominently display notice on the site 30 days prior to any new uses of your information. You will have a choice as to whether or not we use your information in this different manner. Check this page periodically for any changes. Your continued use of this Web site following the posting of any changes to these terms means that you have accepted those changes.

Contact Information
We welcome your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us by telephone, email, or postal mail.

James J. Hill Reference Library
80 West 4th Street
St. Paul, MN 55102
651-265-5500
info@jjhill.org

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