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Effective on: 8/1/2008
Gathering and Use of Information
The James J. Hill Reference Library does not collect personally identifiable information from our clients other than what is supplied to us on a voluntary basis (such as name, credit card information, address, email address, telephone number, and/or other identifying information) when you email us, respond to surveys, become a member, become a donor, and/or correspond with a Hill Library Business Information Specialist.
Email Addresses and Email Mailing Lists
The James J. Hill Reference Library maintains a database with email addresses of members, donors or other clients who have emailed us or voluntarily provided us with their email address. We may use these addresses to send our clients information about the James J. Hill Reference Library, its programs, services, membership, and/or fundraising activities. The email mailing lists are for the sole use of the James J. Hill Reference Library. We do not sell, exchange or lend out our email lists to outside companies, organizations, or individuals without your prior permission. You can have your email address removed from the James J. Hill Reference Library email list at any time by sending an email to email@example.com firstname.lastname@example.org, or by following the "Unsubscribe" link at the bottom of any email you receive from the Library.
Credit Card Security
For transactions occurring through the Hill Library Web site, we contract with Transaction Central to ensure credit card security. Transaction Central uses the safest and most secure technology available to protect your information, including state-of-the-art data protection. All of your personal information (e.g., credit card, name, address, application data, etc.) is encrypted and protected as it travels over the Internet. For more information on credit card security, please email us at email@example.com..
Sharing of Information
For general site visitors, the Hill Library does not sell, lease, or reveal your personal information, except in aggregate (anonymous) form or except when required by law. All identifiers are stripped out first, so no personally identifiable information about you ever leaves our premises. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. For example, in order to protect our property rights or in the event of an exigent circumstance.
Anyone who participates in using "Live Chat/Talk," outside companies/software developers may monitor chat sessions and thus any identifiable information clients share during a "Live Chat" session is beyond the control of the James J. Hill Reference Library. In order for the Hill Library to adequately assist Live Chat users, the Hill Library collects usernames, email addresses and phone numbers.
Whether you're visiting the James J. Hill Reference Library in person or communicating with a Hill Library Business Information Specialist via phone or email, your correspondence is completely confidential. We may share all or parts of any research question with another Business Information Specialist to help answer your question, but your information and the nature of your question will not be shared with any outside parties or other clients. We recognize that many clients use the Hill Library when starting a new business or expanding their existing business, and we know that the information you're gathering is highly proprietary. Please note, however, that the Hill Library's online "Live Chat/Talk" software is run by an outside organization. Although unlikely, it is possible for the third-party software vendor to monitor Live Chat sessions, therefore the confidentiality of questions asked during Live Chat sessions is beyond the control of the Hill Library. If you are concerned that the nature of your question and conversation remain confidential, we recommend communicating with a Hill Library Business Information Specialist in person or by phone or email. For more information on our confidentiality policy, please contact us at firstname.lastname@example.org, or by calling 651-265-5500 or 1-877-700-HILL.
Access & Accuracy
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we will provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by emailing us at email@example.com. Or, you may contact us by telephone or postal mail at the contact information listed below. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requesting your password and user ID, before making changes to your data.
Cookies and Browsers
A "cookie" on the Web is a unique number assigned by a Web site to a user's visit to that site. In general, cookies are used to allow access to certain content based on a user login and password, to customize a user's experience, to count how many people visit a site, and to track which pages on a site receive visits. Aside from cookies assigned during the login to special content areas, the information a cookie collects is totally anonymous.
When visiting any Web site, your browser sends information to the site's hosting server identifying the browser you're using, your Internet Service Provider (ISP), the page you last visited, and the page you're currently visiting. Your browser does not, however, send any personally identifying information to Web sites unless you explicitly provide that information via a form. Thus, the James J. Hill Reference Library cannot extract any personally identifying information about you from what we receive via your browser.
When visiting any Web site, your browser sends information to the site's hosting server identifying the browser you're using, your Internet Service Provider (ISP), the page you last visited, and the page you're currently visiting. Your browser does not, however, send any personally identifiable information to Web sites unless you explicitly provide that information via a form. Thus, the James J. Hill Reference Library cannot extract any personally identifiable information about you from the data we receive via your browser.
Other cookies we may use do not contain any personally identifiable information. The information gathered in cookies is used only by us in order to obtain better statistics on traffic throughout our site and to learn how specific content and services are being used. Please be aware that cookies we use during your online visit may be saved to your computer's hard disk.
The James J. Hill Reference Library is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users trust and confidence in the Internet by promoting the use of fair information practices. Because this Web site, www.jjhill.org, wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact firstname.lastname@example.org. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
James J. Hill Reference Library
80 West 4th Street
St. Paul, MN 55102
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